Refund Policy

At Eat Onn, we are committed to ensuring your satisfaction with our products and services. If you encounter any issues or are not completely satisfied with your purchase, please review our detailed refund policy below:

1. Eligibility for Refund:
   • Full Refund: You are eligible for a full refund if you request it within 24 hours of receiving your order, provided the product is in its original condition and packaging.
   • Partial Refund: If the request is made within 24 hours, or if only certain items are affected, a partial refund or store credit may be offered.
2. Refund Request Process: To request a refund, please contact our customer service team at eatonn.co@gmail.com. Provide your order number and a brief description of the issue. If applicable, include any photos or evidence of the issue with your request to expedite the processing.
3. Non-Refundable Items: Certain items, such as perishable goods, customized products, or special orders, may not be eligible for a refund once processed. These exceptions will be clearly noted at the time of purchase.
4. Refund Processing Time: Once your refund request is approved, please allow 5-7 business days for the refund to be processed and credited to your original payment method. Processing times may vary depending on your bank or payment provider.
5. Return Shipping: For items that require return shipping, you may be responsible for the cost of return shipping unless the product was received damaged or incorrect. Detailed return instructions will be provided upon approval of your refund request.
6. Incorrect or Damaged Orders: If you receive an incorrect or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund as appropriate, and any additional shipping costs will be covered by us.
7. Customer Support: For any questions or concerns about our refund policy, please reach out to our team via eatonn.co@gmail.com. We are here to assist you and ensure a satisfactory resolution.
8. Policy Changes: Eat Onn reserves the right to update or modify this refund policy at any time. Any changes will be communicated to our customers through the app or website.

We appreciate your understanding and cooperation. Thank you for choosing Eat Onn, and we are committed to providing you with excellent service.